Service & Care
Shipping & Returns
Our commitment to flawless service from our workshop to your wrist. Find information about secure transit, tracking, and our simple returns process.
Secure Worldwide Transit
Every Kristian Kiel timepiece is dispatched with full insurance and signature-required delivery. We ensure each watch is securely packed inside insulated modern cushioning to protect its delicate mechanical architecture.
Delivery Timeframes
Express Tracked (5-10 Business Days after processing): Signature Required. Free for all orders.
14-Day Return Policy
We offer a 14-day premium 'no questions asked' return period. If you are not completely satisfied with your timepiece, you may return it in its original, unworn condition with all protective films and original box packaging intact.
Refund Process
Refunds are processed to the original payment method within 5-7 business days of receipt and verification of the returned item by our master watchmakers.
2-Year Warranty Guaranteed
Every Kristian Kiel timepiece is covered by our comprehensive two-year international warranty. This guarantees the flawless function of its mechanical and quartz movements against manufacturing and craftsmanship defects under normal conditions.
Lifetime Support
Beyond the coverage, we provide lifetime customer support and access to our certified service centers for maintenance, repair, and authentic component servicing.
FAQs
How can i track my shipment?
1
Once your timepiece is registered with the courier, a secure tracking link is dispatched to your email address with full transit insurance credentials.
Can I modify my order before shipping?
2
As our timepieces are carefully registered and polished before packaging, please contact our support concierges within 2 hours of placing your order for any adjustments.
Is a signature required on delivery?
3
Yes. Due to the high value of Kristian Kiel timepieces, all deliveries must be signed for by an adult. No packages can be left unattended.
How long does it take to process my refund?
4
Once our master watchmakers inspect the watch and verify its pristine, unworn condition, refunds are issued to the original payment mechanism within 5-7 business days.